Increase efficiency and enhances the customer experience.
Establish your Complete Call Centre Solution to improve customer experience
- Asterisk based call center solution
- Actively maintained
- Economical
- On-premise/self-hosted
- Well supported
A good customer experience is one that makes doing business with you simple for a customer.
- Report of breaks
- Call detail
- Calls per hour
- Calls by agent
- Standby
- Login and logout time
- Successful incoming calls
- Monitoring of agents
- Monitoring incoming calls
- Monitoring incoming calls
- Agent information
- General report: Agent connection time per day
- Report of used trunks per hour in the day
- Monitoring of agents
- Monitoring incoming calls
- Monitoring campaign
- Agent number
- Type of call
- Answered calls
- Duration and average
- Longer call
- Initial, final date. Total login
- Incoming and outgoing calls
- Incoming and outgoing calls
- Time in calls, service
- Status
Functions
- Automated attendant
- Predictive Marker, Preview
- IVR - Interactive Voice Respons
- Automatic call distribution
- Reports and statistics
- Support for Blending
- Recording calls by interface
- Associate text "scripts" to campaigns
- Multiple interface languages
- Support for Do-Not-Call List
- “Whispering”
- Silent monitoring
- Outbound and inbound campaigns
- Supervision in Real-Time and historical
- Care groups by campaigns
- Handling calls in a queue
- Campaign Forms (Web Wizard)
- Web administration
- Agent Console
- Support for various types of Breaks
- Call Scoring
- SMS Outbound Module
- Call Recording Module
- Virtual Fax Management Module
- Integration with Existing Applications
- Support of ECCP Protocol
- Chat module, web mode and Smartphone mode
- Advanced reporting
- Integration to CRM (Web Services)
- Integration to databases: Oracle: MSSQL, MySQL, Postgres
Outbound Campaigns
- Generate calls from a phone list
- The calls are assigned to the agents to intercommunicate with the clients
- Predictive dialer generates calls seeking the highest efficiency
- The operator receives information from the user and enters it into the database through forms
- The information can be exported to spreadsheets
Inbound Campaigns
- Contact Center receives calls and assigns them to agents through queues.
- You can feed a base of telephone numbers and customers to know who is generating the call and provide better customer service.